Mediator seeks to ensure that each party is fully listened or heard by mediator.
1. Mediator seeks to ensure that each party is fully listened or heard by mediator. When necessary according to the condition, the mediator can help both parties by facilitating them about future. Mediator should aware about issues and confirms understandings of people to reach a sufficient solution. Mediators should listen stories of parties and draw conclusion on the behalf of these stories by removing negative points. Whole mediation process is based on the hearing of stories attentively.